Your security

24/7 MONITORING

Giving you & your family peace of mind that whether you are at home or not, someone is always taking care of your property ALL DAY, EVERY DAY.

We use a UK based NSI Gold approved monitoring station that operates 24/7, 365 days a year. They are fully trained to deal with a number of situations.

Monitoring comes as part of our security system and also comes with add-on products and services including: fire detectors, smoke detectors, carbon monoxide detectors, hold-up alarms, medical buttons, flood detection and perimeter detection.

Our monitored security systems use two-way audio which means you can speak directly to someone at the monitoring station in the event of an emergency. They will then assist you in the best way possible, including notifying the emergency services and / or key holders where necessary.

If you are not home when an activation occurs the monitoring station will contact you and / or your key holders and take the appropriate action.

police-response

Police response

We are policy compliant with over 40 Police Forces nationwide and work within guidelines set by the Association of Chief Police Officers (ACPO) and are accredited by regulatory body, SSAIB.

We ensure that our standards remain within their strict guidelines set by both the SSAIB and ACPO to meet the high expectations of our customers.

Police services will only respond to a confirmed alarm signal from a monitored security system which has been granted a Police URN (Unique Reference Number). This helps them provide an effective response to genuine intruder alarm and hold-up alarm activations.

As a certified installer of security systems and in accordance with ACPO, we will obtain a Police URN on your behalf.

Keyholder response

Our 24/7 Monitoring station will contact you or your nominated keyholder/s in the event of an activation of a security or emergency device in your home to give you extra peace of mind.

Medical emergency

We offer reassuring and trusted contact for our customers in an emergency with keyholder response to Medical Button activation.

Fire Brigade response

The Fire Brigade can respond to activations of a fire, smoke or carbon monoxide detector. In the past this has saved some of our customers lives.

SSAIB Compliance

We are Security Systems and Alarms Inspection Board (SSAIB) compliant which means we have been assessed against the SSAIB’s own criteria and British or European Standards.

This compliance means that you can rest assured that all the work we carry out meets standards and is of a high quality.

“My family and I were woken early in the morning by the Fire Brigade breaking down my front door. The downstairs of my house was on fire and I hadn’t even realised. Thanks to the monitored smoke detector my family and I are all OK and no serious damage was done.” Mr H, Staffordshire

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