We believe that our customers’ own circumstances better represent the benefits of our service, and good feedback doesn't deserve to just live on our office walls. So, here are a selection of the many positive comments we have received.
Gerard’s father asked him for some advice as he was concerned about burglaries occurring in his area; he encouraged his father to get an alarm. Fortuitously we contacted his father through a promotional offer for our Monitored Security System in his immediate area.
Following his consultation Gerard’s Father chose to take advantage of our promotional offer. The system was fitted the next day and Gerard was made a keyholder which made him appreciate Rancom Security’s excellent service and support standards first hand.
Previously, Gerard felt there was no need for him to buy a Monitored Alarm for his own home, as he already had an older ‘bell-only’ alarm which he had inherited from the previous home owner. However, it was not connected or monitored.
He naively thought that his old system, along with a dummy bell box was enough to deter a “would-be” burglar and felt that he was somewhat “bullet-proof”.
But Gerard had a change of heart this Christmas because his home was broken into. Because of this unfortunate incident, Gerard contacted us immediately through our website regarding our service. He accepts he was wrong initially and that there is only one way to secure a home - a Rancom Security System.
Gerard has been delighted with the way we have dealt with both himself and his father.
"Just to say a big thank you for Aaron the engineer who visited today following a call to him last night out of hours. He changed his rota for today to fit her in and resolve the issues as she was going on holiday tomorrow. What a fantastic company and what a great service. Thank you "
Mrs M Bevan, Dorset
"As a homeowner and father to two young girls, security at home was paramount when we moved house recently. I was recommended by a friend to speak to Rancom and it was one of the best recommendations I have received in some time. The service from start to finish was exemplary, and every stage of the process was explained to us and there were no added unexpected shocks on the price to what we were told. Everything throughout has been replaced with top of the range equipment, and I know the times I may not be in to look after my house the guys at Rancom have it covered 24/7. It's my turn to recommend Rancom and I do it whole heartedly."
James Minton, Tamworth
"The firm provides prompt service for call outs as well as engineers, excellent! The engineer presented himself as tidy and responsive. He provided good advice and was really informative."
Mr S, West Midlands
"The engineer arrived promptly and worked quickly and confidently. I was very satisfied with the alarm, which has been very easy to use, we got used to it really quickly."
Mrs F, West Midlands
"I will be much more relaxed in my home knowing all the security that has been fitted today. I will certainly talk about it to anyone who will listen."
Mrs M , Leighton Buzzard
"I have elderly parents - knowing that the emergency services are just the push of a button away is not only peace of mind for them, but for me as well."
Mrs M, Derbyshire
"My family are relieved that I have fast access to an emergency system."
Mrs S, Poole
"I work away on business a lot and have a young family. Everything I care about is safe and secure. Thanks"
Mr P, Worcestershire
"It was a pleasure, not often experienced these days, to do business with such professional persons."
Mr B, Berkshire
"My family and I were woken early in the morning by the Fire Brigade breaking down my front door. The downstairs of my house was on fire and I hadn’t even realised. Thanks to the monitored smoke detector my family and I are all ok and no serious damage was done."
Mr H, Staffordshire
"Initial call was good, explained upgrade to the new system."
Mr P, Leicester (Installation Upgrade)
"Very polite on the phone, very pleasant. No pressure and felt informed of all the facts."
Mrs C, Birmingham
"Just fine, very pleasant and professional."
Mrs H, Hertfordshire
"Initial call was polite and pleasant. The advisor that visited us was excellent and very informative."
Mr & Mrs H, Bath
"Polite and courteous. Security advisor was good at explaining the benefits of the system."
Mrs W, Oxford
"Very informative and very professional."
Mrs H, Cheltenham
"Pleasant, prompt and efficient service."
Mr S, Birmingham
"Efficient service and friendly serviceman."
Mrs S, Birmingham
"Very good service."
Ms B, Coventry
"Service very good."
Mr B, Birmingham
"I cannot praise Rancom or their Cougar monitoring station enough. We had an issue with our alarm at the weekend and the monitoring station responded immediately. Once they had confirmed we were safe, and it was not an alarm call, they were so reassuring. We called Rancom and within half an hour, Kevin the emergency engineer was at our home. He fitted a new panel, sorted out the issues and left us feeling happy, safe and secure. We were about to go on holiday and the swift actions of all concerned has meant we have been able to go away with total peace of mind. Thank you all."
Mrs Winnie, Worcester
"The engineer was very knowledgeable, thorough and polite. He was very patient and explained the new system, making sure we were comfortable with the changes. He was an excellent ambassador for Rancom."
Mr L, West Midlands
"I had a heart attack in my home - the alarm system was a life saver!"
Mr T, West Midland
"I wish to say my thanks to your company and especially to the control room staff for the rapid response I got to the emergency call for medical help via my ‘Medical Pendant’. Within minutes my keyholder neighbours and a first-responder paramedic were coming in to my room and began to treat me, an ambulance was not far behind. It was the best money I have ever spent. Every time I see the control panel on the wall I am reassured I have a friend waiting to help.
I also believe it was the sight of the panel in my kitchen that deterred a ‘conman’ at my door, trying to tell me that I needed £400 of work done, which I knew to be false. As he tried to enter I stood by the panel and he calmly turned and walked away."
Mr J, West Midlands
"I have been happy with the engineer and the work that has been carried out. Rancom security have provided a good service and the alarm works well."
Mrs F, West Midlands
"Very good. Explained everything ok, more aware of security concerns."
Mr & Mrs C, Wolverhampton
"No pressure from original sales call, nicely done. Helpful and informative, honest and no pressure."
Mr & Mrs J, Dorridge
"Polite and very pleasant, Happy with the presentation and everything was explained."
Mr B, Hampshire
"Always been high quality, accurate and helpful. Excellent simple system to use."
Mr & Mrs D, Coventry
"Very nice and polite, all happy with demonstration."
Mr B, London
"All fine and very clear."
Mrs J, Middlesex
"Explained all costs and the system simply. Extremely polite and helpful."
Mr W, Dorchester
"Very professional, friendly and thorough."
Ms S, Cheshire
Mr P, Birmingham
"Prompt service, impressed with the service, friendly engineer."
Mrs J, Hall Green
"Arrived promptly and very good engineer."
Mr P, Birmingham
Mrs P, Coventry