Have you seen the On Call vans and cars on the road across the UK?

Have you seen the On Call vans and cars on the road across the UK?

As a group company, they are delighted to own a fleet of 30 vehicles saving costly monthly lease fees.

The On call Technical engineers recently came together for a training day allowing them to celebrate their fleet and for us to thank the boys and girls who are out on the road looking after our customers every day. Thanks On Call Technical.

Rancom Fire Alarm System Saves a Couples’ Life from Chip Pan Blaze

Rancom Fire Alarm Saves Lives

Pensioners Ted and Monika Claridge are thanking their lucky stars and their Rancom fire alarm after it alerted them to a chip pan blaze at their Oxfordshire home.

The couple, who are both in their 70s, needed hospital treatment after the incident at their Silver Street home in Tetsworth, which saw them flee as their kitchen filled with flames and thick, choking, black smoke.

Mr Claridge said today he was convinced they would have died had the smoke-detector not kicked in warning them of the blaze and alerting the fire brigade who came to the rescue.

This was today reinforced by Oxfordshire Fire Service who arrived within minutes of the alarm being activated – thanks to a call from Rancom’s monitoring centre.

Today Mr Claridge described how their peaceful Bank Holiday weekend had been shattered by the blaze which started as his wife cooked chips for their tea.

He said: “Monika had put the chip pan on while I popped to see a neighbour. She says she went upstairs to fetch something only to hear the phone ring and answered it in the bedroom.

“She ended up in a long conversation and completely forgot the pan full of oil was on the stove.

“I came back hearing all the commotion of the alarm and the house was literally full of smoke. I grabbed the burning pan and threw it out of the door. At that minute, the fire brigade arrived. We were both struggling to breathe and it was hard to see the smoke was so bad.”

Mr Claridge said he and his wife were overcome by the toxic fumes caused by the blaze and treated by firemen at the scene with oxygen. They were both taken to Stoke Mandeville Hospital in Aylesbury but released later that night after treatment for smoke inhalation.

Rancom Staff Member ensuring Fire Blanket and Fire Extinguisher are in place in the couples home.

The couple are now back home and grateful that the fire only caused superficial damage to their property.

“We only renewed our security and fire contract with Rancom Security six months ago and we are so glad we did, the alarm definitely saved us,” Mr Claridge added.

“We need a new kitchen and some decorating, but it could have been so much worse. The firemen said we were lucky our stove is electric as, had it been gas, it could have exploded and blown us sky-high!”

Oxfordshire Council Council’s Fire and Rescue Service launched a campaign, Fire Kills, last year to remind people of the importance of having a working smoke alarm.

The campaign urged residents to ensure their homes were protected and that any smoke alarms were regularly serviced and tested for low batteries.

Councillor Judith Heathcoat, the county council’s Cabinet member for Safety, said: “Fire safety should be a priority for every resident. Working alarms really do give those vital extra seconds’ warning needed to escape a fire.”

Lee Hosking, CEO of Sutton Coldfield-based Rancom Security, said: “Our fully-monitored fire and security systems really are life-savers. We are so pleased the alarm did its’ job in keeping Mr and Mrs Claridge are safe and their home spared too much serious damage.”

A Tribute to His Royal Highness, Prince Philip

All at Rancom Security would like to offer our deepest sympathies to Her Majesty The Queen and her family at the sad news of the passing of her beloved husband, His Royal Highness, Prince Philip, Duke of Edinburgh.

We join a nation and people around the world in mourning his loss and remembering the great service he gave to our country.

A tribute to His Royal Highness, Prince Philip

A Tribute to Captain Sir Tom Moore

Captain Sir Tom Moore, one of our long-standing customers, an NHS hero and a national treasure. We thank and salute you

We are deeply saddened to learn of the passing of Captain Sir Tom Moore – a national treasure, a hero, and an inspiration to the whole nation during one of the toughest years in decades for many.

Captain Sir Tom and his family are long-standing customers of Rancom Security and we had recently been in regular contact with them after they asked for support in stepping up security at his home.

With his inspirational 100 laps of his garden with his walking frame for the NHS, Captain Sir Tom had attracted global recognition and media hysteria and they wanted to ensure he was kept safe. 

We were proud every time news crews broadcast his incredible efforts to see our bell box on the wall of his Bedfordshire home. We were delighted when his own private security team called our engineers for advice on improving CCTV.

We have high-profile clients but this was different because we were able to support, in a small way, an incredible man and his family and perhaps provide them with a little peace of mind.

Just a few months ago Captain Sir Tom was voted the inaugural winner of our parent company On Call Group’s Community Heroes award - a competition inspired by his achievements in raising more than £39 million for the NHS.

On Call community hero award, given to Captain Sir Tom Moore

This new annual award will now recognise other customers who have done incredible work for their local communities during the coronavirus pandemic and beyond.

We had a silver platter engraved for him, which we were due to deliver during our next visit. We will now pass on to his daughter Hannah, with our condolences.

Captain Sir Tom was not only a war hero but the people’s hero. His famous words for all the nation: “For all those people finding it difficult, the sun will shine on you again and the clouds will go away” will live on as will his legacy.

Captain Sir Tom Moore we salute you.

Openreach Name More Areas for Planned Copper to Fibre Switch

As a part of our dedicated customer service and care, we want to ensure Rancom Security customers are always up to date with the latest news when it comes to your security systems.

Openreach (BT) has announced changes that will have a direct impact on their consumers. Despite Openreach having not yet made an official announcement to the public, we wish to ensure our customers are up to date with and knowledgeable of future changes that will have an impact upon their domestic security systems.

Openreach (BT) intends to switch their old copper-based analogue services to a new all-IP network via Fibre-to-the-Premises (FTTP) broadband network. This change consists of a two-stage migration process that is currently underway.

The planned migration and process for moving from copper to FTTP lines will affect your domestic security systems so it is important to ensure your connectivity and security systems are compatible as copper lines will gradually be phased out and replaced by fibre lines.

For more information on the migration process, head over to ISPreview’s blog to read more.

Home installation of new fibre lines to replace copper services

The most up to date news on this migration are that Openreach has named a further 51 areas within the UK where they intend to introduce a “stop-sell” of their old copper analogue phone services.

In addition to the first batch of 118 UK locations that were announced back in May 2020, the addition of new locations added to this list means that FTTP will be available in 75% of homes in these locations, therefore, meaning the migration to FTTP broadband network.

The migration process starts with a “no move back” policy for premises connected with FTTP, meaning you cannot go back to copper. This is followed by a “stop-sell” of copper services to new customers, the process ends with full withdrawal of copper services.

To view the latest named locations to be a part of this migration, check out ISPreview’s blog to see how you may be affected by this change.

Keeping customers and staff safe and secure

Business as usual, that’s not something you may have heard lately!

While we made changes to accommodate COVID lockdown in line with government guidelines, we maintained our services for our customers with no interruption. Rancom continued to provide 24/7 monitoring, responding to emergency calls and providing engineer call outs.

We are now returning to normal, working within the current guidelines to ensure the safety of our staff and our customers. Where home visits are required by our teams, full PPE will be worn to ensure your and their safety.

We recently received a testimonial from a customer who appreciated us maintaining our service standards, click here to read what they said.

Customer Testimonial

Here at Rancom, we always appreciate it when our customers take the time out of their day to tell us that we are doing a good job.


After recently needing assistance, Mrs Winnie from Worcester had this to say about our service:


“I cannot praise Rancom or their Cougar monitoring station enough. We had an issue with our alarm at the weekend and the monitoring station responded immediately. Once they had confirmed we were safe, and it was not an alarm call, they were so reassuring. We called Rancom and within half an hour, Kevin the emergency engineer was at our home. He fitted a new panel, sorted out the issues and left us feeling happy, safe and secure. We were about to go on holiday and the swift actions of all concerned has meant we have been able to go away with total peace of mind. Thank you all”.


We are always committed to providing a superior service and offer continuous support to ensure that each of our customers are left feeling happy, safe and secure.

Coronavirus Update: Keeping Our Customers Safe

Rancom is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.

Rancom Security has taken the decision to close its offices temporarily, after closely monitoring developments nationally with respect to the Coronavirus (Covid-19) and following the latest Government advice.

We would like to assure all our customers that you remain our priority and we will be available on the telephone or via email to handle any concerns or questions and deal with any problems you may have regarding your alarm.

Our contact number for general enquiries is 0333 405 2333 or email us at enquiries@rancomsecurity.com.

We had already been taking steps to ensure the safety and wellness of our employees and customers, but will now be limiting home visits except in exceptional circumstances where you have an issue with your alarm or medical pendant.

For emergencies out of hours please call 07990 573374.

Please note, we will also have very limited access to postal correspondence at this time.

As you are aware, the entire globe has been impacted due to the Coronavirus outbreak and this situation remains dynamic and constantly moving. We will continue to provide updates as we learn more.

Rancom is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.

If you have questions or concerns about your alarm, or require assistance, please get in touch with us and we will do our very best to provide answers.

Christmas Fundraiser Thank You

rancom charity

A Sutton Coldfield church has thanked staff at Rancom Security for their generous donation which provided Christmas food and treats for the homeless during the recent festive period.

Staff at the home security company in Emmanuel Court in the town centre donned Christmas jumpers and paid for the privilege, raising almost £100, which Rancom then took to Sutton Coldfield United Reformed Church.

Rancom presented Reverend David Walton with the donation which was in turn given to the church-run food bank provider Food4U. The handover has become an annual tradition for Rancom in recent years.

Today, staff at the Brassington Avenue Church thanked the Rancom team, saying that the money had enabled them to purchase food and additional treats for a number of the homeless who visit the centre in the run up to Christmas.

A church spokesman said: “Each year we just about manage our money to provide what we can so extra donations like this mean we can buy a few extras to make the food bags extra special at this time of year.

“We would like to thank everyone at Rancom and say we are truly blessed by their continued support.”