FREQUENTLY ASKED QUESTIONS
You may have some questions about Rancom Security, our comprehensive monitored security system, how it works and our processes. Please read all the below.
Whether you are considering a security system, you are a new customer and have recently had a monitored security system installed, or are a long term cherished customer of Rancom Security. The below is presented to help you at all stages of your journey with Rancom to ensure your initial and long term security.
Please click the below key FAQ sections which may help to answer many of the questions potential and existing customers ask us at Rancom.
Please Download our brochure and see the pages in our website in conjunction to the below to form a full understanding of the difference and benefits Rancom offer.
I’m considering a Rancom Security System
Once installed the engineer will go over the system with you and provide our comprehensive Easy User guide and quick reference booklet to ensure that you are fully aware of how to use the system effectively. This includes the remote setting, the part/night setting and all other aspects of using the Rancom Security system. We have technical support just a call away and also offer emergency responses as detailed in your security survey and also by the engineer. If you have any specific questions at this stage then please feel free to call one of our customer service team for more information.
I have a Rancom Security System
The new system offers improved security through an extended range, prolonged battery life, and unmatched wireless robustness and reliability which sets a Rancom Security system apart from others on offer in the marketplace.
Installation is fast and simple, and is ready to be customised with any additional safety accessories you may require, to ensure your home has the level of protection you need.
Along with the trusted 24 hours a day, every day monitoring it makes sense to keep your security system up to date with the latest technologies.
1. You have already been provided with all of the relevant information regarding the system, spoken with a number of the Rancom team, and have had time to come to your decision. This may take some time, and we don’t want to have to prolong that period by not getting an engineer to you as soon as we can.
2. We have a duty of care to all of our customers. If we know the risk’s that are present for our customers, we want to eliminate those risks as soon as possible. We want to offer you the best customer care, and part of that is offering a quick installation, to ensure you are protected sooner rather than later.
If you have any further questions in this period, please feel free to speak to one of our customer service team, who will do their best to resolve any queries you may have.
Contact by, or with Rancom Security
Customer Services Team
Rancom Security Ltd
Unit 3 Second Floor
Alternatively, you can hand your engineer your written testimonial when next they visit.
We endeavour to deal with your queries or comments as quickly and efficiently as we can, which may involve putting you through to the relevant department. For most information on our customer service and complaints procedures, please visit our customer service page.