Why our Guaranteed security officer response!

Constantly striving to minimise potential user false alarms, and additional resource required by our badly overstretched police force, we are helping our customers while trying to overcome the pressure placed on the police to respond and keep our customers safe, protected and secure whether at home or away.

We have become aware from our own customer’s reports, through our association with the various accrediting bodies, and media reports regarding our badly overstretched police forces, that the level of police response, time to respond and overall availability is now no longer what we believe it should be. We therefore consider it no longer appropriate to compromise our customer’s safety if the required and timely response from the police is not guaranteed.

Below are a few links which highlight the issues the police forces are having, and likely to continue to have. You can find many more reports online in the public domain.

The independent – Police forces are ‘failing the public’ due to cuts, Police Federation chief warns – https://ind.pn/2MIQ4Z3

Daily mail – Police chiefs warn budget cuts are ‘putting lives at risk’ as forces struggle with rising crime and terrorism threat – https://dailym.ai/2TogLoI

The Guardian – Police chiefs warn of fewer officers after Treasury shrinks budgets further – https://bit.ly/2R4GN3A

To ensure Rancom customers are not affected by today’s police forces who are reported to be unable to respond quickly or in some cases, not at all to domestic alarm activations; we have aligned ourselves with two international security companies, who can provide a nationwide guaranteed mobile security officer response for our customers.

Before making this enhancement to our services public and available to our customers we shared our concerns and details of our service upgrade with local and regional police forces, trading standards and accrediting bodies. Presenting copies of the letters we were to send to our clients, to ensure that all was understood and communicated effectively, allowing all concerned to plan for the switch away from the police URN service.

Our comprehensive alarm system is linked to a 24/7 – 365 days a year monitoring station that confirms an activation and contacts the national security service, other services and customer’s nominated key holders when required on their behalf.

On a confirmed activation, the security officer will attend the customers property. If they discover a ‘crime in progress’ or signs of attempted burglary, they will notify the police directly, providing our customers with a prompt and guaranteed response and also identifying immediately if police response is required.

The vast majority of our customers have already switched to this enhanced response, with no additional cost or interruption of service, and are happy that regardless of the effects the current or future “true cost of policing” and government funding has, that they will get a guaranteed response.

The launch of Rancom Commercial.

rancom commercial logo

You may have seen some changes to our website recently. With the addition of our Rancom commercial page.

Continuing to improve and enhance our core business of security solutions in the domestic market place, Rancom commercial services is an obvious extension.

Existing customers who wished to use Rancom to protect their business, and companies that have seen our testimonials who enquired about commercial security can now become a commercial customer.

The addition of the specialist commercial team and enhancements to our stringent internal processes and systems, enables us to offer business customers comprehensive fire and security solutions, on time and in budget, specifying future-proofed systems that protect both Life and Property.


Some of the services we now include are:

  • Consultation and surveys – Rigorous and detailed site surveys and risk assessments.
  • Intruder detection systems (IDS) – Gold standard intruder detection systems for all types of premises.
  • CCTV – First class real time images and archived footage, along with intuitive analytics tools.
  • Fire detection – Fire system design, installation and maintenance.
  • IP & Integrated access control systems – Intelligent access control networks


We will also be providing the following services through our trusted partnerships:

  • Emergency lighting – Design and installation, discharge tests and battery replacement.
  • Fire extinguishers – Risk assessments, annual servicing and call out replacement.
  • Sprinklers – Visual inspections, wet tests and flow switch integration.
  • Roller shutters – Battery backup, integration, keyfob and servicing.
  • Gates and barriers – Design, installation, servicing and integration.
  • Physical protection – Steel cage design and roller shutter call outs.


You can read all about our new services on our commercial page, or contact our team on 0333 405 0021 if you prefer.