Coronavirus Update: Keeping Our Customers Safe

Rancom is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.

Rancom Security has taken the decision to close its offices temporarily, after closely monitoring developments nationally with respect to the Coronavirus (Covid-19) and following the latest Government advice.

We would like to assure all our customers that you remain our priority and we will be available on the telephone or via email to handle any concerns or questions and deal with any problems you may have regarding your alarm.

Our contact number for general enquiries is 0333 405 2333 or email us at enquiries@rancomsecurity.com.

We had already been taking steps to ensure the safety and wellness of our employees and customers, but will now be limiting home visits except in exceptional circumstances where you have an issue with your alarm or medical pendant.

For emergencies out of hours please call 07990 573374.

Please note, we will also have very limited access to postal correspondence at this time.

As you are aware, the entire globe has been impacted due to the Coronavirus outbreak and this situation remains dynamic and constantly moving. We will continue to provide updates as we learn more.

Rancom is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.

If you have questions or concerns about your alarm, or require assistance, please get in touch with us and we will do our very best to provide answers.

Christmas Fundraiser Thank You

rancom charity

A Sutton Coldfield church has thanked staff at Rancom Security for their generous donation which provided Christmas food and treats for the homeless during the recent festive period.

Staff at the home security company in Emmanuel Court in the town centre donned Christmas jumpers and paid for the privilege, raising almost £100, which Rancom then took to Sutton Coldfield United Reformed Church.

Rancom presented Reverend David Walton with the donation which was in turn given to the church-run food bank provider Food4U. The handover has become an annual tradition for Rancom in recent years.

Today, staff at the Brassington Avenue Church thanked the Rancom team, saying that the money had enabled them to purchase food and additional treats for a number of the homeless who visit the centre in the run up to Christmas.

A church spokesman said: “Each year we just about manage our money to provide what we can so extra donations like this mean we can buy a few extras to make the food bags extra special at this time of year.

“We would like to thank everyone at Rancom and say we are truly blessed by their continued support.”