Have you seen the On Call vans and cars on the road across the UK?

Have you seen the On Call vans and cars on the road across the UK?

As a group company, they are delighted to own a fleet of 30 vehicles saving costly monthly lease fees.

The On call Technical engineers recently came together for a training day allowing them to celebrate their fleet and for us to thank the boys and girls who are out on the road looking after our customers every day. Thanks On Call Technical.

A Tribute to Captain Sir Tom Moore

Captain Sir Tom Moore, one of our long-standing customers, an NHS hero and a national treasure. We thank and salute you

We are deeply saddened to learn of the passing of Captain Sir Tom Moore – a national treasure, a hero, and an inspiration to the whole nation during one of the toughest years in decades for many.

Captain Sir Tom and his family are long-standing customers of Rancom Security and we had recently been in regular contact with them after they asked for support in stepping up security at his home.

With his inspirational 100 laps of his garden with his walking frame for the NHS, Captain Sir Tom had attracted global recognition and media hysteria and they wanted to ensure he was kept safe. 

We were proud every time news crews broadcast his incredible efforts to see our bell box on the wall of his Bedfordshire home. We were delighted when his own private security team called our engineers for advice on improving CCTV.

We have high-profile clients but this was different because we were able to support, in a small way, an incredible man and his family and perhaps provide them with a little peace of mind.

Just a few months ago Captain Sir Tom was voted the inaugural winner of our parent company On Call Group’s Community Heroes award - a competition inspired by his achievements in raising more than £39 million for the NHS.

On Call community hero award, given to Captain Sir Tom Moore

This new annual award will now recognise other customers who have done incredible work for their local communities during the coronavirus pandemic and beyond.

We had a silver platter engraved for him, which we were due to deliver during our next visit. We will now pass on to his daughter Hannah, with our condolences.

Captain Sir Tom was not only a war hero but the people’s hero. His famous words for all the nation: “For all those people finding it difficult, the sun will shine on you again and the clouds will go away” will live on as will his legacy.

Captain Sir Tom Moore we salute you.

Openreach Name More Areas for Planned Copper to Fibre Switch

As a part of our dedicated customer service and care, we want to ensure Rancom Security customers are always up to date with the latest news when it comes to your security systems.

Openreach (BT) has announced changes that will have a direct impact on their consumers. Despite Openreach having not yet made an official announcement to the public, we wish to ensure our customers are up to date with and knowledgeable of future changes that will have an impact upon their domestic security systems.

Openreach (BT) intends to switch their old copper-based analogue services to a new all-IP network via Fibre-to-the-Premises (FTTP) broadband network. This change consists of a two-stage migration process that is currently underway.

The planned migration and process for moving from copper to FTTP lines will affect your domestic security systems so it is important to ensure your connectivity and security systems are compatible as copper lines will gradually be phased out and replaced by fibre lines.

For more information on the migration process, head over to ISPreview’s blog to read more.

Home installation of new fibre lines to replace copper services

The most up to date news on this migration are that Openreach has named a further 51 areas within the UK where they intend to introduce a “stop-sell” of their old copper analogue phone services.

In addition to the first batch of 118 UK locations that were announced back in May 2020, the addition of new locations added to this list means that FTTP will be available in 75% of homes in these locations, therefore, meaning the migration to FTTP broadband network.

The migration process starts with a “no move back” policy for premises connected with FTTP, meaning you cannot go back to copper. This is followed by a “stop-sell” of copper services to new customers, the process ends with full withdrawal of copper services.

To view the latest named locations to be a part of this migration, check out ISPreview’s blog to see how you may be affected by this change.

Coronavirus Update: Keeping Our Customers Safe

Rancom is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.

Rancom Security has taken the decision to close its offices temporarily, after closely monitoring developments nationally with respect to the Coronavirus (Covid-19) and following the latest Government advice.

We would like to assure all our customers that you remain our priority and we will be available on the telephone or via email to handle any concerns or questions and deal with any problems you may have regarding your alarm.

Our contact number for general enquiries is 0333 405 2333 or email us at enquiries@rancomsecurity.com.

We had already been taking steps to ensure the safety and wellness of our employees and customers, but will now be limiting home visits except in exceptional circumstances where you have an issue with your alarm or medical pendant.

For emergencies out of hours please call 07990 573374.

Please note, we will also have very limited access to postal correspondence at this time.

As you are aware, the entire globe has been impacted due to the Coronavirus outbreak and this situation remains dynamic and constantly moving. We will continue to provide updates as we learn more.

Rancom is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.

If you have questions or concerns about your alarm, or require assistance, please get in touch with us and we will do our very best to provide answers.

Christmas Fundraiser Thank You

rancom charity

A Sutton Coldfield church has thanked staff at Rancom Security for their generous donation which provided Christmas food and treats for the homeless during the recent festive period.

Staff at the home security company in Emmanuel Court in the town centre donned Christmas jumpers and paid for the privilege, raising almost £100, which Rancom then took to Sutton Coldfield United Reformed Church.

Rancom presented Reverend David Walton with the donation which was in turn given to the church-run food bank provider Food4U. The handover has become an annual tradition for Rancom in recent years.

Today, staff at the Brassington Avenue Church thanked the Rancom team, saying that the money had enabled them to purchase food and additional treats for a number of the homeless who visit the centre in the run up to Christmas.

A church spokesman said: “Each year we just about manage our money to provide what we can so extra donations like this mean we can buy a few extras to make the food bags extra special at this time of year.

“We would like to thank everyone at Rancom and say we are truly blessed by their continued support.”