Monthly Archives: October 2020

Keeping customers and staff safe and secure

Business as usual, that’s not something you may have heard lately!

While we made changes to accommodate COVID lockdown in line with government guidelines, we maintained our services for our customers with no interruption. Rancom continued to provide 24/7 monitoring, responding to emergency calls and providing engineer call outs.

We are now returning to normal, working within the current guidelines to ensure the safety of our staff and our customers. Where home visits are required by our teams, full PPE will be worn to ensure your and their safety.

We recently received a testimonial from a customer who appreciated us maintaining our service standards, click here to read what they said.

Customer Testimonial

Here at Rancom, we always appreciate it when our customers take the time out of their day to tell us that we are doing a good job.

 

After recently needing assistance, Mrs Winnie from Worcester had this to say about our service:

 

“I cannot praise Rancom or their Cougar monitoring station enough. We had an issue with our alarm at the weekend and the monitoring station responded immediately. Once they had confirmed we were safe, and it was not an alarm call, they were so reassuring. We called Rancom and within half an hour, Kevin the emergency engineer was at our home. He fitted a new panel, sorted out the issues and left us feeling happy, safe and secure. We were about to go on holiday and the swift actions of all concerned has meant we have been able to go away with total peace of mind. Thank you all”.

 

We are always committed to providing a superior service and offer continuous support to ensure that each of our customers are left feeling happy, safe and secure.