Great Feedback! Customer Satisfaction Survey Results are in.

 

CPA Survey ResultsAt Rancom security, we thrive on taking care of customers, and providing them with peace of mind. Especially as a lot of our customers come to us having experienced an incident that has got them thinking about their security, and who deserve to have someone to take care of it for them.

 

But our jobs are enhanced even more when we receive kind words back regarding our service or system.

Recently we had our results back from our CPA (Consumer protection association) survey which is taken each year, where Rancom customers are asked for their own evaluation of Rancom’s professionalism and quality.

 

 

This year we have manged to not only maintain impressive results, but improve upon them too!

CPA Pie Chart

The survey showed 99% of our customers would award us “good”, “very good” or “excellent” in regards to our overall services, which is up from 92% last year.

It also showed that for another year running, 100% of customers would not only say that we worked efficiently and were courteous and professional, but 100% also said they would recommend us.

CPA Bar Chart

This is a great reflection of the hard word we put in to providing a great customer service, and results we hope to keep replicating year on year.

You may have noticed we also recently updated our testimonials page. As a lot of our testimonials are hand written and handed in to engineers, they take pride of place on the walls of our head office, to remind us of the fantastic things we have achieved for our customers.

However, we thought it was a shame not to share these with our future customers, so we regularly update our testimonial page not only with comments posted to our site, but also with the handwritten notes we are given.

If you would like to leave a few words about your experience with Rancom Security, please feel free to head to our testimonial page to complete our simple form. Alternatively you can call one of our customer service team on 0333 405 2331 or write to us at:

Customer Services team

Rancom Security Ltd

Rancom House

4 Emmanuel Court

Reddicroft

Sutton Coldfield

West Midlands

B73 6AZ

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